Shipping and Delivery Policy

Last updated: September 8, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by Danfoss A/S.

1. Delivery Area

We deliver to the countries and regions available for selection at checkout.

Customers must provide a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible address information.

2. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase requirement.

Any additional shipping charges for optional delivery services will be clearly displayed at checkout before the order is completed.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and exclude weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Processing may take longer during periods of high demand, promotional events, or public holidays.

4. Estimated Transit Time

After an order has been dispatched, the estimated transit time is normally:

8–15 business days

5. Total Estimated Delivery Time

The total estimated delivery time, including order processing and transit, is approximately:

9–18 business days

All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier capacity, weather conditions, public holidays, customs procedures, transportation disruptions, or other circumstances beyond our reasonable control.

6. Shipping Method

Orders are shipped as parcels using the carriers selected by us based on the delivery destination and availability.

The specific shipping carrier may vary depending on the customer’s location and the package’s size, weight, and handling requirements.

7. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email.

Once the order has been dispatched, a shipping confirmation email will be sent. Tracking information will be provided when available.

Please allow some time for the carrier’s tracking system to update after receiving the tracking number.

8. Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched. Customers are responsible for checking that their delivery information is correct before completing an order.

9. Delayed Shipments

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us for assistance.

Shipping delays do not automatically mean that a parcel has been lost. We may contact the carrier and initiate an investigation before providing an appropriate solution.

10. Lost Shipments

If tracking information indicates that a parcel may be lost, please contact us. We will investigate the shipment with the carrier.

If the parcel is confirmed as lost, we will offer an appropriate solution, which may include a replacement shipment or refund, depending on the circumstances and applicable law.

11. Damaged Shipments

Please inspect your order immediately after delivery.

If the parcel or product arrives damaged, contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Clear photographs or videos of the product

• Photographs of the external and internal packaging

• The shipping label

We will review the information and provide an appropriate solution.

12. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address.

If a parcel is returned because the address was incorrect, incomplete, inaccessible, or the delivery was refused, additional shipping charges may apply before the order can be shipped again, to the extent permitted by applicable law.

13. Customs Duties and Taxes

For international shipments, customs duties, import taxes, and other charges may apply depending on the destination country.

Unless otherwise stated during checkout, customers are responsible for charges imposed by local customs or tax authorities. We are not responsible for customs-related delays.

14. Split Shipments

Orders containing multiple items may be shipped in separate packages. If this occurs, customers may receive more than one tracking number, and the packages may arrive on different dates.

No additional standard shipping fee will be charged because an order is divided into multiple shipments.

15. Contact Information

For questions concerning shipping, tracking, delays, lost parcels, or damaged deliveries, please contact us:

Company name: Danfoss A/S
Email: tomrozgonyiid826@gmail.com
Business address: Marsvej 5, 6000 Kolding, Denmark
Company registration number (CVR): 20165715