Shipping and Delivery Policy

Last Updated: September 19, 2026

This Shipping and Delivery Policy applies to all orders placed through our online store operated by Danfoss A/S.

We aim to provide clear and transparent information about shipping costs, order processing times and estimated delivery times before customers complete their purchase.

1. Delivery Area

We currently deliver orders to:

Germany

Orders can only be delivered to valid addresses within Germany.

If a delivery address cannot be selected or accepted during checkout, we are currently unable to deliver to that address.

Customers are responsible for providing complete and accurate delivery information, including:

• recipient name;

• street name and house number;

• apartment or unit number, where applicable;

• postal code;

• city; and

• country.

2. Shipping Costs

We provide free standard shipping on all orders delivered within Germany.

• Standard shipping cost: EUR 0

• Minimum order value: None

• Standard handling fee: None

• Standard delivery surcharge: None

No undisclosed standard shipping, handling or delivery fees will be added after the customer has placed an order.

If an optional premium or express shipping method is offered, any additional charge will be clearly displayed before the customer completes the purchase.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

Processing begins after the order and payment have been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

4. Estimated Transit Time

Once an order has been dispatched and handed over to the carrier, the estimated transit time is:

8–15 business days

Transit time begins when the parcel has been handed over to the shipping carrier.

5. Estimated Total Delivery Time

Our standard estimated delivery schedule is:

• Order processing: 1–3 business days

• Estimated transit: 8–15 business days

• Estimated total delivery: 9–18 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery may occasionally be affected by circumstances outside our reasonable control, including:

• carrier delays;

• severe weather;

• public holidays;

• unusually high shipping volumes;

• transportation disruptions; or

• incorrect or incomplete delivery details.

6. Shipping Method

Orders are shipped as tracked parcels using suitable shipping carriers selected according to destination, parcel size, weight and operational availability.

The specific carrier may vary between orders.

Where tracking is available, customers will receive tracking details after dispatch.

7. Order Confirmation

After an order has been successfully placed, the customer will normally receive an order confirmation email.

The confirmation will generally include:

• order number;

• products ordered;

• order value;

• delivery address; and

• other relevant order information.

Customers should review the confirmation and contact us promptly if any details are incorrect.

8. Shipment Confirmation and Tracking

Once an order has been dispatched, we will send a shipping confirmation email.

Where available, this email will include a tracking number or tracking link.

Tracking information may not become active immediately. Depending on the carrier, several business days may be required before the first tracking event appears.

9. Address Changes

If you discover an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

We cannot guarantee that an address can be changed after the parcel has been handed over to the carrier.

10. Incorrect or Incomplete Addresses

Customers should provide a complete and accurate delivery address before submitting an order.

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address and the parcel is returned to us, we will contact the customer regarding the available options.

Any additional delivery charge will only be applied where legally permitted and will be clearly communicated before a replacement shipment is arranged.

11. Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us at:

Email: tomrozgonyiid826@gmail.com

Please include your order number.

We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.

A delay does not automatically mean that a parcel has been lost.

Where we become aware of a significant delay, we will provide updated information where reasonably possible.

12. Lost Shipments

If tracking information indicates that a parcel may have been lost during transit, please contact us.

We will investigate the shipment with the carrier.

If the parcel is confirmed as lost before delivery and responsibility remains with us under applicable consumer law, we will provide an appropriate remedy.

Depending on the circumstances, this may include:

• a replacement shipment; or

• a refund.

Customers will not be required to resolve a carrier-related loss solely with the carrier where responsibility remains with us.

13. Damaged Shipments

Please inspect your order after delivery.

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where useful, please provide:

• your order number;

• a description of the damage;

• photographs of the damaged product;

• photographs of the external and internal packaging; and

• photographs of the shipping label.

We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

14. Responsibility During Delivery

Where we arrange delivery using a carrier selected by us, responsibility for loss or damage during transportation remains with us until the goods are delivered to the customer, to the extent required by applicable consumer law.

Nothing in this policy limits any mandatory consumer rights.

15. Failed Delivery Attempts

If the carrier is unable to complete delivery, it may:

• attempt delivery again;

• provide instructions for redelivery;

• deliver the parcel to a local collection point; or

• return the parcel to the sender.

Customers should follow any instructions supplied by the carrier.

If you experience problems receiving your order, please contact us for assistance.

16. Split Shipments

Orders containing multiple products may occasionally be shipped in separate parcels.

If this occurs:

• customers may receive more than one tracking number;

• individual parcels may arrive on different dates; and

• no additional standard shipping fee will be charged solely because the order was divided into multiple shipments.

17. Customs Duties, Import Taxes and Additional Charges

For standard orders delivered to customers in Germany, any mandatory charges collected by us will be clearly disclosed before the customer completes checkout.

We do not intentionally add undisclosed customs, handling, shipping or delivery charges after an order has been placed.

If customs duties, import taxes or other government-imposed charges could apply because of the actual shipping origin or delivery circumstances, these will be handled and disclosed in accordance with applicable law.

Customers will not be charged undisclosed fees by us after purchase.

18. Orders Not Delivered Within the Applicable Period

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate.

Where applicable consumer law requires delivery within an agreed or legally specified period, those statutory rights remain unaffected.

If delivery cannot ultimately be completed, customers may be entitled to an appropriate remedy, including cancellation and refund where required by applicable law.

19. Relationship With Our Return and Refund Policy

Returns, withdrawals and refunds after delivery are governed by our separate Return and Refund Policy.

Nothing in this Shipping and Delivery Policy limits or replaces any mandatory consumer rights.

20. Contact Information

For questions concerning:

• shipping;

• tracking;

• delivery delays;

• lost parcels;

• damaged deliveries; or

• delivery addresses,

please contact us:

Company Name: Danfoss A/S
Email: tomrozgonyiid826@gmail.com
Business Address: Marsvej 5, 6000 Kolding, Denmark
Company Registration Number (CVR): 20165715

When contacting us about an existing order, please include your order number whenever possible.