Widerrufsrecht
Return and Refund Policy
Last Updated: September 19, 2026
This Return and Refund Policy applies to purchases made through zwojfio.shop.
We want our return and refund process to be clear and transparent. In addition to any mandatory consumer rights provided by applicable law, we offer a 30-day voluntary return period as described below.
1. 30-Day Return Policy
You may request a return within 30 calendar days after receiving your order.
For returns under our voluntary 30-day return policy, the product should generally:
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be in substantially the same condition in which you received it;
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be unused or only handled to the extent reasonably necessary to inspect it;
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include all accessories, manuals, components and tags supplied with the product, where applicable; and
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be returned in its original packaging where reasonably possible.
The absence of the original packaging alone does not automatically prevent a return where applicable consumer law provides otherwise.
You will need your order number, receipt or other proof of purchase.
2. How to Request a Return
To request a return, please contact us at:
Email: tomrozgonyiid826@gmail.com
Please include:
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your name;
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your order number;
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the product you wish to return; and
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a brief description of the reason for the return, where applicable.
Customers exercising a statutory right of withdrawal are not required to provide a reason.
Please do not send any product back before contacting us.
After your return request has been reviewed, we will provide the appropriate return address, return instructions and, where applicable, a prepaid return shipping label.
The return address may be different from our registered business address.
Items sent to an address that has not been designated by us may result in delays in processing the return.
3. Return Shipping Costs
For returns accepted under this policy, we cover the standard return shipping cost.
Where applicable, we will provide a prepaid return shipping label or other appropriate return instructions.
Customers will not be charged a restocking fee for returns accepted in accordance with this policy.
If a customer chooses to use a different or more expensive shipping method without our prior agreement, any additional shipping costs may not be reimbursed unless required by applicable law.
4. European Union – 14-Day Right of Withdrawal
If you are a consumer in the European Union and purchase goods online, you generally have the statutory right to withdraw from the purchase contract within 14 days without giving any reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please inform us clearly of your decision before the withdrawal period expires.
You can contact us at:
Email: tomrozgonyiid826@gmail.com
After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.
Our voluntary 30-day return policy is separate from and does not restrict your statutory right of withdrawal.
5. Condition of Products During the Statutory Withdrawal Period
During the statutory withdrawal period, customers may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics and functioning.
You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose, where permitted by applicable law.
A product does not automatically lose eligibility for statutory withdrawal solely because the packaging has been opened.
6. Damaged, Defective, Incorrect or Missing Products
Please inspect your order after delivery.
If your product:
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arrives damaged;
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is defective;
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is materially different from the product ordered;
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contains missing parts; or
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is otherwise not in conformity with your order,
please contact us as soon as reasonably possible at:
Please include your order number and, where useful, photographs showing the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
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repair;
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replacement;
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price reduction; or
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refund.
Where the product is defective, damaged, incorrect or otherwise non-conforming, we will cover the reasonable return shipping costs where required by applicable law.
7. Exceptions and Non-Returnable Products
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.
These may include:
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products made to the customer's specifications or clearly personalized;
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products that are liable to deteriorate or expire rapidly;
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sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been removed after delivery;
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sealed audio, video or computer software that has been unsealed after delivery; and
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other products specifically excluded from withdrawal rights under applicable law.
These exceptions apply only where legally permitted.
If you are unsure whether your product is eligible for return, please contact us.
8. Sale and Promotional Items
Products purchased at a sale or promotional price remain subject to applicable statutory consumer rights.
Sale or discounted products that otherwise qualify under our voluntary 30-day return policy may also be returned in accordance with this policy.
A discounted price alone does not remove any statutory consumer right.
9. Gift Cards
Gift cards and similar stored-value products may be subject to separate cancellation or refund conditions depending on applicable law and whether they have already been used.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
10. Exchanges
If you would like a different product, the simplest option is normally to return the original product in accordance with this policy and place a new order.
You are not required to accept an exchange instead of a refund where you are legally entitled to a refund.
Nothing in this section affects statutory rights to repair, replacement or other remedies for defective or non-conforming goods.
11. Refunds
We will notify you after we receive and, where necessary, inspect your returned product.
Statutory EU Withdrawal Refunds
Where a refund arises from the statutory EU right of withdrawal, we will reimburse payments received from you within 14 days after we are informed of your decision to withdraw, in accordance with applicable law.
Where legally permitted, we may withhold reimbursement until:
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we have received the returned goods; or
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you provide evidence that the goods have been sent back,
whichever occurs first.
Where applicable, the refund will include the cost of the least expensive standard delivery method offered for the original order.
Additional costs resulting from your choice of a more expensive delivery method do not have to be reimbursed unless required by law.
Voluntary 30-Day Returns
For returns made under our voluntary 30-day return policy after the statutory withdrawal period, approved refunds will normally be issued to your original payment method within 10 business days after we receive and inspect the returned product.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed after we confirmed that your voluntary refund was approved and you have not received it, please contact us at:
12. Refund Method
Unless otherwise agreed or required by applicable law, refunds will be made using the same payment method used for the original purchase.
Customers will not be charged an additional processing or restocking fee for an approved refund.
13. Statutory Consumer Rights
Nothing in this Return and Refund Policy excludes, limits or replaces any mandatory consumer rights available under applicable law.
For consumers in the European Union, statutory rights relating to:
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withdrawal;
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defective or non-conforming goods;
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refunds; and
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legal guarantees
continue to apply independently of our voluntary return policy.
14. Contact Information
If you have questions about:
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returns;
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refunds;
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withdrawals;
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damaged products;
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defective products; or
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exchanges,
please contact us:
Store: zwojfio.shop
Email: tomrozgonyiid826@gmail.com
When contacting us about an existing order, please include your order number whenever possible.